Terms and Conditions

§ 1 General

The company

SOBS GmbH & Co. Textilvertriebs KG
Hahnenstr. 10
D-50667 Cologne

Cologne Local Court: HRA 21329
Managing Director: Oliver Brose

Telefon: +49 (0)221 – 130 045 1
E-Mail: info@sobs.de

operates an online shop at the internet address sobs-shop.com. All orders placed via the specified website, as well as deliveries and services on our part, are subject exclusively to the general terms and conditions of business below in the current version at the time of placing the order. We do not recognise contradictory terms or the ordering party’s terms that deviate from these terms, unless we have consented in writing to their application. This applies even if we supply the goods without reservation with knowledge of the ordering party’s conflicting terms.

§ 2 Revocation instruction

Right of revocation

You have the right to revoke this contract within fourteen days without providing a reason.

The revocation deadline is fourteen days from the day on which you or a third party appointed by you (who is not the carrier) take(s) possession of the goods.

To exercise your right of revocation you must inform us about your decision to revoke this contract in a clear statement (e.g. a letter sent in the post, telefax or email). You can use the attached template revocation form - but this is not mandatory. The statement should be sent to 

Sobs GmbH & Co. Textilvertriebs KG
Hahnenstrasse 10
D-50667 Cologne

Tel.: +49 (0) 221 / 130 045 1
Fax: +49 (0) 221 / 130 044 9

E-Mail: info@sobs.de

To adhere to the revocation deadline, it is sufficient for you to send the notification regarding the exercise of the revocation right before the expiry of the revocation deadline.

Consequences of revocation

If you revoke this contract, we must return to you all payments that we have received from you including delivery costs (excluding any additional costs arising from you selecting a delivery type different to the cheapest standard delivery offered by us) without delay and no later than fourteen days from the day on which we received the notification regarding your revocation of this contract. For this refund, we will use the same payment method you used for the original transaction unless otherwise expressly agreed with you; under no circumstances will you be charged any fees on account of this refund. We can refuse to pay the refund until the earlier of such time when we have received the goods back or you can supply proof that you have sent the goods back.

You must deliver or return the goods to us without delay and in any event within fourteen days from the day on which you notified us about the revocation of this contract to the following address:

SOBS GmbH & Co. Textilvertriebs KG
Hahnenstrasse 10
D-50667 Cologne

Tel.: +49 (0) 221 / 130 045 1
Fax: +49 (0) 221 / 130 044 9

E-Mail: info@sobs.de

The deadline will be complied with provided that you send the goods before the fourteen-day deadline expires.

We will bear the cost of returning the goods within Germany. For returns sent from outside Germany, you will bear the direct costs of returning the goods.

You will only be liable for any diminished value of the goods if such diminished value is attributed to you handling other than what is necessary when checked for quality, characteristics and wearing comfort.

Template revocation form

(If you want to revoke the contract, please complete this form and return it to us)

SOBS GmbH & Co. Textilvertriebs KG
Hahnenstrasse 10
D-50667 Cologne

Fax: +49 (0) 221 / 130 044 9
E-Mail: info@sobs.de

I/we (*) hereby revoke the contract entered into by me/us (*) relating to the purchase of the following items (*) / the provision of the following service (*):

Ordered on (*) / received (*)

Name of the consumer

Address of the consumer

Signature of the consumer (only for hard copy notifications)


(*) delete as applicable.

§ 3 Important notices

  1. The items offered on sobs-shop.com are depicted on the website as digital photographs of the actual items. Minor variations between the photograph and the actual item do not constitute a defect of the ordered merchandise.
  2. We would like to point out to you that the products presented on sobs-shop.com may not be in stock or available at the time of visiting the webpage, and that the corresponding prices have changed. Prices are stated in euros including value added tax and excluding shipping costs.
  3. SOBS GmbH & Co. Textilvertriebs KG is entitled to make part shipments.

§ 4 Conclusion of contract

  1. A contract is concluded between you and SOBS GmbH & Co. Textilvertriebs KG only at the time the ordered items are sent to you by us. Silence and inactivity on our part do not constitute a contract declaration. At the time, you give to us a binding offer that you wish to enter into a contract with us relating to the respective product by sending the order form provided on our website ("your contract declaration"). You carry out the order when you have input all the details during the order process and finally send the order form to us by clicking the "Buy now" button.
  2. SOBS GmbH & Co. Textilvertriebs KG is entitled to reject an offer from you without providing a reason, in particular if there is a suspicion that the items obtained via our website will be commercially resold. The sending of an order confirmation by us does not constitute a contract declaration.

§ 5 Saving the contract text

Your order data will be saved by us. You will receive an order confirmation including the details provided via e-mail, which you can then print via your account.

§ 6 Dispatch & shipping

  1. SOBS GmbH & Co. Textilvertriebs KG sends it products within Germany by DHL Paket or DHL Express. Transport risk is borne by the sender. Deliveries to all other countries are undertaken solely by DHL.

  2. Shipping costs:

    Delivery locationShipping methodShipping costs*


    DHL Paket

    free of charge

    DHL Express

    EUR 15.00

    EU member states

    DHL Paket

    EUR 17.00


    DHL Paket

    EUR 14.29 (excl. VAT.)

    * In the event of partial shipments, the shipping costs will only be charged once.

  3. Shipments subject to customs duties:
    The delivery time to countries where customs duties are payable is two to four business days. We will be responsible for the costs for door-to-door shipment, insuring the goods and any costs for accompanying documents. Any import sales tax and customs duties will be invoiced to the recipient separately by the supplies firm (DHL). Please note that any foreign bank fees are to be borne by you. For all deliveries to third countries, the stated item prices are net prices.

§ 7 Payment, late payment

When paying for you order on sobs.de you have the following payment options: advance paymentinstant transfergiropayPayPalcredit card and debit card.

Procedure for payment by advance payment

  1. You can find our bank details and the order number in the confirmation email for your order referred to above (see § 5 Saving the contract text).
  2. Please transfer the invoice amount, stating your order number, to the following account:

    SOBS GmbH & Co. KG
    Sparkasse KölnBonn
    Bank Code: 370 501 98
    Account Number: 154 712 954

    IBAN: DE 02 3705 0198 0154 7129 54

Any transfer fees are to be paid by the ordering party.

Please note: For orders involving advance payment, the reservation of the items is limited to 5 business days. If we are unable to see that your payment has been received into our account, we must cancel your order.

Procedure for payment by instant transfer

Sofortüberweisung (instant transfer) is the direct transfer method from Payment Network AG. It enables you to shop quickly and securely and is one of the most secure ordering methods on the internet. There is no need to register for it -  you just pay simply and securely with you online banking details. Upon completion of the instant transfer, Sobs receives a real time confirmation and can dispatch the ordered items immediately. This payment method meets the high security standards for online banking and has TÜV-approved data protection.

  1. Choose "Sofortüberweisung" as your payment method.
  2. Complete the order. You will be redirected to a secure payment form of Sofortüberweisung.
  3. Log in as usual using your online banking data (login data/PIN). Only data relevant to the
    transaction is stored. PIN and TAN are not stored.
  4. Confirm the order with a TAN

Procedure for payment by giropay

  1. Choose giropay as your payment method.
  2. Complete the order. You will be requested to enter your account number and bank code.
  3. Log in as usual using your online banking data (login data/PIN).
  4. The pre-filled transfer form must be confirmed by entering your TAN. This completes the transaction.

Procedure for payment by credit card

  1. First enter your credit card details into our SSL-secured payment form.
  2. After successful verification of your credit card by the credit card issuer, the invoice amount is first authorised,
    i.e. it is “reserved” on your credit card but not debited at this stage.
  3. Your order will be processed within the delivery time limit stated in § 6.
  4. The payment is debited when the items are dispatched.

The accuracy and security of the transaction can be guaranteed as a result of this automated process.

Note: Credit notes and returns will be credited to your credit card.

We accept the following credit cards: Visa, Master Card, Carte Bleue, Postpay, ServiRed

Procedure for payment by debit card

  1. Choose the debit card payment method during the ordering process.
  2. By clicking on “buy now” you will be redirected to an SSL-secured payment form.
  3. Complete the payment form with the required information (card type, card number, cardholder, expiry date & CVV number).
  4. Complete your order by clicking on “Proceed”.
  5. Done. The items will soon be on their way to you.

Note: If you receive an error message when inputting your payment information, check that the information provided is correct and ensure that there are sufficient funds remaining on your debit card.

The right of retention and the right to refuse to provide services is excluded in commercial dealings, excluding counterclaims that are not disputed or that have been legally established.

§ 8 Retention of title

We retain ownership of the purchased item until all payments under the customer relationship and delivery contract have been received. If the customer is in breach of contract, in particular in the case of late payment, we are entitled to take back the purchased item. The taking back of the goods by us constitutes a withdrawal from the contract. We are permitted to realise the purchased item after it has been taken back. The proceeds of such realisation are to be credited against the customer's liabilites - less reasonable realisation costs.

§ 9 Questions regarding ordering or complaints

If you have any questions regarding your order, or if you have a complaint, please contact one of our service employees:

Tel.: +49 (0) 221 / 130 045 2
Fax: +49 (0) 221 / 130 044 9

E-Mail: info@sobs.de

§ 10 Warranty

The statutory warranty law applies.

§ 11 Data protection

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§ 12 Copyright

All rights to the images, films and text published on sobs.de remain with us or our partners. Any use, reproduction, processing or saving without express consent is prohibited. 

§ 13 Liability

Claims by the customer for damages are excluded. This does not include damages claims of the customer for loss of life, personal injury, damage to health, or arising from the breach of a material contractual obligation (cardinal obligations), as well as liability for other damages resulting from intentional or grossly negligent breaches of obligations of the provider, its legal representatives or vicarious agents. Material contractual obligations are those that are required to be satisfied to achieve the objective of the contract. In the event of a breach of material contractual obligations, the provider will only be liable for foreseeable losses typical for the contract type if these have been caused due to simple negligence, unless the customer’s claim for damages relates to loss of life, personal injury or damage to health. The restrictions also apply in favour of the provider’s legal representatives and vicarious agents if claims are brought directly against them.

The provisions of the German Product Liability Law are not affected.

§ 14 Choice of law, effectiveness, place of performance, place of jurisdiction

  1. German law applies exclusively not including the UN Convention on Contracts for the International Sale of Goods. This does not affect mandatory provisions of the state in which the ordering party is ordinarily resident.
  2. If one or more of these provisions are ineffective, this does not affect the validity of the remaining provisions.
  3. The place of performance for all of our obligations is Cologne
  4. The courts of Cologne will have exclusive jurisdiction in connection with any disputes between the parties, provided that they are both merchants.

    Tel.: +49 (0) 221 / 130 045 2

    December 2012
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