The company
SOBS GmbH & Co. Textilvertriebs KG
Hahnenstr. 10
D-50667 Cologne
Cologne Local Court: HRA 21329
Managing Director: Oliver Brose
Telefon: +49 (0)221 – 130 045 1
E-Mail: info@sobs.de
operates an online shop at the internet address sobs-shop.com. All orders placed via the specified website, as well as deliveries and services on our part, are subject exclusively to the general terms and conditions of business below in the current version at the time of placing the order. We do not recognise contradictory terms or the ordering party’s terms that deviate from these terms, unless we have consented in writing to their application. This applies even if we supply the goods without reservation with knowledge of the ordering party’s conflicting terms.
Right of revocation
You have the right to revoke this contract within fourteen days without providing a reason.
The revocation deadline is fourteen days from the day on which you or a third party appointed by you (who is not the carrier) take(s) possession of the goods.
To exercise your right of revocation you must inform us about your decision to revoke this contract in a clear statement (e.g. a letter sent in the post, telefax or email). You can use the attached template revocation form - but this is not mandatory. The statement should be sent to
Sobs GmbH & Co. Textilvertriebs KG
Hahnenstrasse 10
D-50667 Cologne
Tel.: +49 (0) 221 / 130 045 1
Fax: +49 (0) 221 / 130 044 9
E-Mail: info@sobs.de
To adhere to the revocation deadline, it is sufficient for you to send the notification regarding the exercise of the revocation right before the expiry of the revocation deadline.
Consequences of revocation
If you revoke this contract, we must return to you all payments that we have received from you including delivery costs (excluding any additional costs arising from you selecting a delivery type different to the cheapest standard delivery offered by us) without delay and no later than fourteen days from the day on which we received the notification regarding your revocation of this contract. For this refund, we will use the same payment method you used for the original transaction unless otherwise expressly agreed with you; under no circumstances will you be charged any fees on account of this refund. We can refuse to pay the refund until the earlier of such time when we have received the goods back or you can supply proof that you have sent the goods back.
You must deliver or return the goods to us without delay and in any event within fourteen days from the day on which you notified us about the revocation of this contract to the following address:
SOBS GmbH & Co. Textilvertriebs KG
Hahnenstrasse 10
D-50667 Cologne
Tel.: +49 (0) 221 / 130 045 1
Fax: +49 (0) 221 / 130 044 9
E-Mail: info@sobs.de
The deadline will be complied with provided that you send the goods before the fourteen-day deadline expires.
We will bear the cost of returning the goods within Germany. For returns sent from outside Germany, you will bear the direct costs of returning the goods.
You will only be liable for any diminished value of the goods if such diminished value is attributed to you handling other than what is necessary when checked for quality, characteristics and wearing comfort.
Template revocation form
(If you want to revoke the contract, please complete this form and return it to us)
To
SOBS GmbH & Co. Textilvertriebs KG
Hahnenstrasse 10
D-50667 Cologne
Fax: +49 (0) 221 / 130 044 9
E-Mail: info@sobs.de
I/we (*) hereby revoke the contract entered into by me/us (*) relating to the purchase of the following items (*) / the provision of the following service (*):
Ordered on (*) / received (*)
Name of the consumer
Address of the consumer
Signature of the consumer (only for hard copy notifications)
Date
_________________________
(*) delete as applicable.
Your order data will be saved by us. You will receive an order confirmation including the details provided via e-mail, which you can then print via your account.
Delivery location | Shipping method | Shipping costs* |
---|---|---|
Deutschland |
DHL Paket |
free of charge |
DHL Express |
EUR 15.00 |
|
EU member states |
DHL Paket |
EUR 17.00 |
Worldwide |
DHL Paket |
EUR 14.29 (excl. VAT.) |
* In the event of partial shipments, the shipping costs will only be charged once.
When paying for you order on sobs.de you have the following payment options: advance payment, instant transfer, giropay, PayPal, credit card and debit card.
Procedure for payment by advance payment
Any transfer fees are to be paid by the ordering party.
Please note: For orders involving advance payment, the reservation of the items is limited to 5 business days. If we are unable to see that your payment has been received into our account, we must cancel your order.
Procedure for payment by instant transfer
Sofortüberweisung (instant transfer) is the direct transfer method from Payment Network AG. It enables you to shop quickly and securely and is one of the most secure ordering methods on the internet. There is no need to register for it - you just pay simply and securely with you online banking details. Upon completion of the instant transfer, Sobs receives a real time confirmation and can dispatch the ordered items immediately. This payment method meets the high security standards for online banking and has TÜV-approved data protection.
Procedure for payment by giropay
Procedure for payment by credit card
The accuracy and security of the transaction can be guaranteed as a result of this automated process.
Note: Credit notes and returns will be credited to your credit card.
We accept the following credit cards: Visa, Master Card, Carte Bleue, Postpay, ServiRed
The right of retention and the right to refuse to provide services is excluded in commercial dealings, excluding counterclaims that are not disputed or that have been legally established.
We retain ownership of the purchased item until all payments under the customer relationship and delivery contract have been received. If the customer is in breach of contract, in particular in the case of late payment, we are entitled to take back the purchased item. The taking back of the goods by us constitutes a withdrawal from the contract. We are permitted to realise the purchased item after it has been taken back. The proceeds of such realisation are to be credited against the customer's liabilites - less reasonable realisation costs.
If you have any questions regarding your order, or if you have a complaint, please contact one of our service employees:
Tel.: +49 (0) 221 / 130 045 2
Fax: +49 (0) 221 / 130 044 9
E-Mail: info@sobs.de
The statutory warranty law applies.
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All rights to the images, films and text published on sobs.de remain with us or our partners. Any use, reproduction, processing or saving without express consent is prohibited.
Claims by the customer for damages are excluded. This does not include damages claims of the customer for loss of life, personal injury, damage to health, or arising from the breach of a material contractual obligation (cardinal obligations), as well as liability for other damages resulting from intentional or grossly negligent breaches of obligations of the provider, its legal representatives or vicarious agents. Material contractual obligations are those that are required to be satisfied to achieve the objective of the contract. In the event of a breach of material contractual obligations, the provider will only be liable for foreseeable losses typical for the contract type if these have been caused due to simple negligence, unless the customer’s claim for damages relates to loss of life, personal injury or damage to health. The restrictions also apply in favour of the provider’s legal representatives and vicarious agents if claims are brought directly against them.
The provisions of the German Product Liability Law are not affected.